ĢĒŠÄvlog

Skip to content
NOWCAST ĢĒŠÄvlog News at Noon Weekdays
Watch on Demand
Advertisement

Capital One sued for cheating consumers out of interest rate payments

NEW YORK, NY - May 15th:  MANDATORY CREDIT Bill Tompkins/Getty Images Capital One Bank signage on May 15th 2021  in New York City. (Photo by Bill Tompkins/Getty Images)
Bill Tompkins
NEW YORK, NY - May 15th: MANDATORY CREDIT Bill Tompkins/Getty Images Capital One Bank signage on May 15th 2021 in New York City. (Photo by Bill Tompkins/Getty Images)
SOURCE: Bill Tompkins
CNN logo
Updated: 10:00 AM CST Jan 14, 2025
Editorial Standards ā“˜
Advertisement
Capital One sued for cheating consumers out of interest rate payments
CNN logo
Updated: 10:00 AM CST Jan 14, 2025
Editorial Standards ā“˜
Capital One is being sued by the U.S. government’s consumer watchdog agency for ā€œcheating millions of consumersā€ and not paying more than $2 billion in interest to holders of its high-interest savings accounts.The Consumer Financial Protection Bureau (CFPB) accuses Capital One of freezing the interest rates of its flagship ā€œ360 Savingsā€ accounts at low levels despite rates rising nationwide and said the bank launched a new account that offered better interest rates without telling ā€œ360 Savingsā€ customers. As a result, that decision cost consumers more than $2 billion in lost interest payments.ā€œThe CFPB is suing Capital One for cheating families out of billions of dollars on their savings accounts,ā€ said CFPB Director Rohit Chopra in a release. ā€œBanks should not be baiting people with promises they can’t live up to.ā€Capital One said in a statement that it’s ā€œdeeply disappointed to see the CFPB continue its recent pattern of filing eleventh hour lawsuits ahead of a change in administration.ā€ā€œWe strongly disagree with their claims and will vigorously defend ourselves in court,ā€ a Capital One spokesperson said, adding that the new account was ā€œmarketed widely, including on national television, with the simplest and most transparent terms in the industry.ā€At issue is Capital One’s marketing of the ā€œ360 Savingsā€ account that used words as ā€œone of the nation’sā€ ā€œtop,ā€ ā€œbest,ā€ and ā€œhighestā€ to describe the interest earned from it. However, the CFPB said that from 2019 to mid-2024 the bank ā€œlowered and then froze the ’360 Savings’ account rate to just 0.30%, even as rates increased nationwide.ā€Around that time, a new, ā€œ360 Performance Savingsā€ account was launched that increased rates from 0.40% in 2022 to 4.35% in January 2024.The CFPB stated that Capital One ā€œschemed to keep ’360 Savings’ accountholders in their lower-yielding accounts by obscuring ā€˜360 Performance Savings’’ existence as a distinct product with a higher rate from ā€˜360 Savings’ accountholders.ā€The agency said the lawsuit seeks to stop the bank’s ā€œunlawful conduct, provide redress for harmed consumers, and impose civil money penalties.ā€

Capital One is being sued by the U.S. government’s consumer watchdog agency for ā€œcheating millions of consumersā€ and not paying more than $2 billion in interest to holders of its high-interest savings accounts.

The Consumer Financial Protection Bureau (CFPB) accuses Capital One of freezing the interest rates of its flagship ā€œ360 Savingsā€ accounts at low levels despite rates rising nationwide and said the bank launched a new account that offered better interest rates without telling ā€œ360 Savingsā€ customers. As a result, that decision cost consumers more than $2 billion in lost interest payments.

Advertisement

ā€œThe CFPB is suing Capital One for cheating families out of billions of dollars on their savings accounts,ā€ said CFPB Director Rohit Chopra in a . ā€œBanks should not be baiting people with promises they can’t live up to.ā€

Capital One said in a statement that it’s ā€œdeeply disappointed to see the CFPB continue its recent pattern of filing eleventh hour lawsuits ahead of a change in administration.ā€

ā€œWe strongly disagree with their claims and will vigorously defend ourselves in court,ā€ a Capital One spokesperson said, adding that the new account was ā€œmarketed widely, including on national television, with the simplest and most transparent terms in the industry.ā€

At issue is Capital One’s marketing of the ā€œ360 Savingsā€ account that used words as ā€œone of the nation’sā€ ā€œtop,ā€ ā€œbest,ā€ and ā€œhighestā€ to describe the interest earned from it. However, the CFPB said that from 2019 to mid-2024 the bank ā€œlowered and then froze the ’360 Savings’ account rate to just 0.30%, even as rates increased nationwide.ā€

Around that time, a new, ā€œ360 Performance Savingsā€ account was launched that increased rates from 0.40% in 2022 to 4.35% in January 2024.

The CFPB stated that Capital One ā€œschemed to keep ’360 Savings’ accountholders in their lower-yielding accounts by obscuring ā€˜360 Performance Savings’’ existence as a distinct product with a higher rate from ā€˜360 Savings’ accountholders.ā€

The agency said the lawsuit seeks to stop the bank’s ā€œunlawful conduct, provide redress for harmed consumers, and impose civil money penalties.ā€