Capital One sued for cheating consumers out of interest rate payments
Capital One is being sued by the U.S. governmentās consumer watchdog agency for ācheating millions of consumersā and not paying more than $2 billion in interest to holders of its high-interest savings accounts.
The Consumer Financial Protection Bureau (CFPB) accuses Capital One of freezing the interest rates of its flagship ā360 Savingsā accounts at low levels despite rates rising nationwide and said the bank launched a new account that offered better interest rates without telling ā360 Savingsā customers. As a result, that decision cost consumers more than $2 billion in lost interest payments.
āThe CFPB is suing Capital One for cheating families out of billions of dollars on their savings accounts,ā said CFPB Director Rohit Chopra in a . āBanks should not be baiting people with promises they canāt live up to.ā
Capital One said in a statement that itās ādeeply disappointed to see the CFPB continue its recent pattern of filing eleventh hour lawsuits ahead of a change in administration.ā
āWe strongly disagree with their claims and will vigorously defend ourselves in court,ā a Capital One spokesperson said, adding that the new account was āmarketed widely, including on national television, with the simplest and most transparent terms in the industry.ā
At issue is Capital Oneās marketing of the ā360 Savingsā account that used words as āone of the nationāsā ātop,ā ābest,ā and āhighestā to describe the interest earned from it. However, the CFPB said that from 2019 to mid-2024 the bank ālowered and then froze the ā360 Savingsā account rate to just 0.30%, even as rates increased nationwide.ā
Around that time, a new, ā360 Performance Savingsā account was launched that increased rates from 0.40% in 2022 to 4.35% in January 2024.
The CFPB stated that Capital One āschemed to keep ā360 Savingsā accountholders in their lower-yielding accounts by obscuring ā360 Performance Savingsāā existence as a distinct product with a higher rate from ā360 Savingsā accountholders.ā
The agency said the lawsuit seeks to stop the bankās āunlawful conduct, provide redress for harmed consumers, and impose civil money penalties.ā