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Google has a solution for those ‘unpaid toll’ text scams

Google has a solution for those ‘unpaid toll’ text scams
FOLKS. IT JUST KEEPS HAPPENING. SCAMMERS CONTINUE TO TARGET DRIVERS WITH FAKE TEXT MESSAGES APPEARING TO BE COMING FROM THE PENNSYLVANIA TURNPIKE OR FROM PENNDOT. THEY TELL RECIPIENTS THEY HAVE AN UNPAID TOLL FROM TRAVELING ON THE TURNPIKE. WITH THIS NEWEST VERSION SAYING THERE’S A FINAL REMINDER PUSHING A SENSE OF URGENCY. AND WHEN I SAY THIS KEEPS HAPPENING, I REALLY MEAN IT. HERE’S A LOOK AT JUST SOME OF THE EXAMPLES WE’VE RECEIVED OVER THE PAST FEW WEEKS. BUT NO MATTER THE FORM THEY TAKE ON, THEY ALL HAVE THE SAME GOAL HERE. AND THAT IS TO STEAL YOUR MONEY. THIS IS THE MOST RECENT EXAMPLE ACTUALLY SENT TO ONE OF OUR NEWS EIGHT PRODUCERS. AND YOU CAN TELL JUST BY LOOKING AT IT, THESE SCAMMERS ARE JUST GETTING A LITTLE LAZY. IT SEEMS THE LINK THEY WANT YOU TO CLICK ON ISN’T EVEN SET UP AS A PROPER HYPERLINK, SO YOU COULDN’T CLICK IT EVEN IF YOU WERE UNINFORMED ENOUGH TO DO IT. THEY EVEN EXPLAINED IN THE TEXT THAT YOU HAVE TO COPY AND PASTE IT INTO A WEB BROWSER TO VIEW IT. YOU HAVE TO DO THEIR WORK FOR THEM ESSENTIALLY. STILL, THAT LINK ALMOST CERTAINLY CONTAINS AN UNKNOWN DANGER, AND YOU SHOULD NEVER, EVER FOLLOW LINKS THAT YOU GET FROM UNKNOWN SOURCES. WE’VE TOLD YOU THAT MANY TIMES. IF YOU ARE CURIOUS ABOUT WHETHER YOU ACTUALLY OWE THE TURNPIKE ANY MONEY, THERE’S A SIMPLE WAY TO CHECK ON THAT. E-ZPASS ACCOUNT HOLDERS AND TOLL BY PLATE CUSTOMERS CAN SECURELY CHECK THEIR ACCOUNTS BY CALLING THE AGENCY DIRECTLY AT THE NUMBER YOU SEE HERE ON YOUR SCREEN. YOU CAN ALSO USE THE OFFICIAL PA TURNPIKE E-ZPASS WEBSITE OR DOWNLOAD THE PENNSYLVANIA TOLL PAY APP FOR MORE REPORTS ON THESE TYPES OF SCAMS AND HOW TO STAY SAFE FROM THEM, AND KEEP YOUR MONEY IN YOUR POCKET, HEAD ON OVER TO THE EIGHT ON YO
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Updated: 4:48 PM CDT May 14, 2025
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Google has a solution for those ‘unpaid toll’ text scams
CNN logo
Updated: 4:48 PM CDT May 14, 2025
Editorial Standards
The next time you’re about to tap a text message to resolve an unpaid toll balance, your Android phone may warn you to think twice.Google is updating its scam text detection technology to spot hoaxes like these, which are among the most common types of text-related schemes according to the Federal Trade Commission.The new scam detection will come as an update to Google Messages, the messaging app installed on most Android phones by default. Google Messages already monitors texts for other types of popular ploys like fake job offers and bogus package theft alerts.It will start rolling out on Tuesday and is just one of several Android updates Google announced ahead of its developers’ conference next week – along with cosmetic software changes and the expansion of its Gemini AI helper to Android-powered smartwatches and cars.Text scams related to phony unpaid tolls have been on the rise. The FBI’s Internet Crime Complaint Center received roughly 60,000 complaints related to toll scams last year, and fake unpaid toll texts nearly quadrupled between January and late February according security software maker McAfee. Consumers lost $470 million to text scams in 2024, according to the FTC.“We’ve just been hearing from users like constantly that this is a problem,” Sameer Samat, Google’s Android ecosystem president, said in a CNN interview.The anti-spam tech works by analyzing a conversation for red flags. Like most phishing scams, these texts may include poor grammar, urgent language, suspicious links and imitations of official logos, according to roadside assistance and insurance provider AAA.But, according to Samat, fraudsters are adopting more sophisticated tactics. For example, scammers may hide or rotate URLs to make them harder to detect. They might also borrow language from legitimate sources to make their message sound more convincing.“These texts look deceptively simple,” Samat said. “But actually there (is) a whole bunch in them that is complicated.”When receiving what could be a scam text, Google Messages will show an alert labeling the message as a “likely scam” with the option to either report and block the number, or tell Google it isn’t a scam.These messages are typically crafted to look like they’re coming from a legitimate toll agency and will include a phone number or link to make a payment, AAA says. New York Governor Kathy Hochul issued a warning earlier this year to users of the electronic toll collection system E-ZPass, saying customers will never be prompted to hand over personal information such as credit card data or social security numbers via text or email. The scammers usually ask for small sums of money.Google says its detection algorithm runs on-device, meaning it doesn’t need to send information about a user’s text messages to its servers to pick up on those warning signs. In addition to unpaid toll scams, the update also enables Google’s messaging app to spot potentially fraudulent texts related to crypto, technical support and gift cards.Google isn’t the only tech company trying to crack down on scam texts; McAfee also offers a tool that it says can spot potentially malicious links in texts, while security software provider Bitdefender offers a free chatbot users can share suspicious texts, emails and links for analysis. But Google’s tech is integrated into the messaging app Android device owners are likely already using.It’s one of several security-related updates from the search giant, coming after the company recently announced a tool for identifying scam websites in its Chrome browser. Google is also piloting a feature that warns users when sharing their phone’s screen with an unknown contact while using a banking app.“The scammers are really upping the bar on what they are trying to do,” Samat said. “And so we felt like we had to match that.”

The next time you’re about to tap a text message to resolve an unpaid toll balance, your Android phone may warn you to think twice.

Google is updating its scam text detection technology to spot hoaxes like these, which are among the most common types of text-related schemes according to the

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The new scam detection will come as an update to Google Messages, the messaging app installed on most Android phones by default. Google Messages already monitors texts for other types of popular ploys like fake job offers and bogus package theft alerts.

It will start rolling out on Tuesday and is just one of several Android updates Google announced ahead of its developers’ conference next week – along with cosmetic software changes and the expansion of its Gemini AI helper to Android-powered smartwatches and cars.

Text scams related to phony unpaid tolls have been on the rise. The FBI’s Internet Crime Complaint Center received roughly 60,000 complaints related to toll scams , and fake unpaid toll texts nearly quadrupled between January and late February according security software maker Consumers to text scams in 2024, according to the FTC.

“We’ve just been hearing from users like constantly that this is a problem,” Sameer Samat, Google’s Android ecosystem president, said in a CNN interview.

The anti-spam tech works by analyzing a conversation for red flags. Like most phishing scams, these texts may include poor grammar, urgent language, suspicious links and imitations of official logos, according to roadside assistance and insurance provider .

But, according to Samat, fraudsters are adopting more sophisticated tactics. For example, scammers may hide or rotate URLs to make them harder to detect. They might also borrow language from legitimate sources to make their message sound more convincing.

“These texts look deceptively simple,” Samat said. “But actually there (is) a whole bunch in them that is complicated.”

When receiving what could be a scam text, Google Messages will show an alert labeling the message as a “likely scam” with the option to either report and block the number, or tell Google it isn’t a scam.

These messages are typically crafted to look like they’re coming from a legitimate toll agency and will include a phone number or link to make a payment, AAA says. New York Governor Kathy Hochul earlier this year to users of the electronic toll collection system E-ZPass, saying customers will never be prompted to hand over personal information such as credit card data or social security numbers via text or email. The scammers usually ask for small sums of money.

Google says its detection algorithm runs on-device, meaning it doesn’t need to send information about a user’s text messages to its servers to pick up on those warning signs. In addition to unpaid toll scams, the update also enables Google’s messaging app to spot potentially fraudulent texts related to crypto, technical support and gift cards.

Google isn’t the only tech company trying to crack down on scam texts; also offers a tool that it says can spot potentially malicious links in texts, while security software provider Bitdefender offers users can share suspicious texts, emails and links for analysis. But Google’s tech is integrated into the messaging app Android device owners are likely already using.

It’s one of several security-related updates from the search giant, coming after the company recently announced a tool for identifying scam websites in its Chrome browser. Google is also piloting a feature that warns users when sharing their phone’s screen with an unknown contact while using a banking app.

“The scammers are really upping the bar on what they are trying to do,” Samat said. “And so we felt like we had to match that.”

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